August 2009
1 post
Behind the Scenes, a Lot of Activity →
Have you noticed that your Email Center Pro account is running faster and more smoothly? Our developers have.
Meet Alex and Evan, two of the dedicated ECP programmers who used to get…
July 2009
1 post
How to Set Email Center Pro as the Default Mailto... →
From time to time, Email Center Pro users will ask us if it is possible to set Email Center Pro as the default handler for mailto links in the browser, so that clicking on the link prompts for a new…
June 2009
1 post
Cha Cha Chat →
Feeling chatty? Or maybe you’re ready to set out on a full email marketing campaign? Email Center Pro can keep you in the loop every step of the way, with integration of enterprise-level software…
April 2009
2 posts
New (Form)Spring Styles →
Here at Palo Alto Software, we were frustrated with customer emails that didn’t contain all the information we needed. We’d have to reply back with a request for more information, and wait…
Get vertical! →
To give your customers the best experience, you need to manage your email campaigns from building the list, to tracking clicks, to following up with one-on-one interactions with prospects…
March 2009
2 posts
Email Center Pro Tip: Click to Sort →
You can click on the column headers in any message listing to sort conversations by subject or date.
Open any mailbox or Saved Search
Click the Subject or Date column
You can click…
Email Center Pro power users share their insights →
Jake Weatherly, our Vice President of Customer Experience, has asked his team to share some of their experiences using Email Center Pro to improve customer service at Palo Alto Software….
February 2009
1 post
Templates at an exhibition →
If you liked the idea of templates, but weren’t sure where to start, you’ll enjoy Email Center Pro’s newest feature pack, including a Template Gallery. New drag-and-drop functionality for…
January 2009
2 posts
Permission to come aboard →
Administrators of Standard and Premium Email Center Pro accounts can now customize access to specific mailboxes. Now you can collaborate with your users with no worries about people…
Iconophiles Unite! →
Want to quickly find that message from yesterday that came in with an attachment? How about the one where you wrote a note?
Email Center Pro lists this information in visual format, right next to…
December 2008
6 posts
Hold That Thought! →
Sometimes, you’re right in the middle of a detailed reply when – wait, what? A fire drill? Right now? OK, hold on…Don’t worry, Email Center Pro has you covered.
Save Draft
At any point…
Scheduled Maintenance - Dec. 27 10PM PST
Email Center Pro will be down for scheduled maintenance on Saturday December 27th from 10PM until approximately 1AM on December 28th (Pacific Time). During this time, Email Center Pro will not be available. Any mail delivered using forwarding or direct mail will be safely queued and available when Email Center Pro comes back on-line on the 28th. We will not be checking any POP accounts you might...
Analogy: Finding your email is like… →
Most people who use Outlook or Yahoo! Mail would say it’s like looking in the right drawer for a pair of socks, or finding a specific folder in a specific filing cabinet.
But your email…
Email is a Contact Sport →
Your Email Center Pro account has been improved, again! Today’s feature pack includes powerful new options for organizing, tracking, and connecting with your email Contacts.
Tag, you’re…
Email Center Pro Tip: Follow-up Emails →
Email Center Pro does a great job of helping your team get to “Inbox Zero,” especially since conversations are auto-archived after you’ve dealt with them (by default, but this setting can be…
Vote for Email Center Pro on Killer Startups!
Please take a moment to vote for Email Center Pro on Killer Startups, a blog about up-and-coming web sites and services. It only takes one click! Thanks.
November 2008
4 posts
Email Center Pro TIP: Calling all email ‘alerts’ →
Sound familiar? You come into the office, power up the computer, turn off the voice mail, and when the PC finally boots up, start checking multiple email inboxes to see what’s come in overnight….
Email Center Pro: Special Edition — Dancing With... →
We’ve just released a remastered Director’s Cut of Email Center Pro with new features to help your ensemble cast manage email. Email Center Pro: Special Edition is available right now in a…
Email Center Pro Tip: Answering the same old... →
How often do you find yourself typing a response to a customer or affiliate and thinking, “Boy, how many times will I have to explain this?”
Email Center Pro lets you save a response as…
Email Center Pro Tip: Adjust your Spam level →
Account owners can now adjust the spam tolerance for the entire account to automatically send more or fewer messages straight to the Spam folder of the relevant mailbox.
Find the login links at…
Got Analytics? →
On Thursday, your Email Center Pro account got a whole lot more useful.
The Dashboard can now be customized with a variety of fun and useful analytic widgets. Go ahead, click on any widget…
October 2008
3 posts
Email Center Pro Tip: What’s New in Your Account →
From the Dashboard view, the Recent Actions area on the right side of the screen shows you the latest log-ins, notes, replies, and assignments. Click the links in this area to jump to the…
Email Center Pro Tip: Finding an email →
With our recent launch of Email Center Pro 2.0, we’ll be posting “Tips” and “How do I?” instructions here to individually highlight what’s changed and what’s been added in. Here’s our first Tip….
September 2008
1 post
The quandary of selling to an ADD culture →
“We can make your email better.”
No, really.
I can just picture the reader rolling her eyes as she immediately hits delete. It is incredibly hard to write an email intended to sell a product…
July 2008
1 post
Email Center Pro / Going Strong →
The Email Center Pro Product Team has been quiet lately, on the Dead Simple Software blog and the Email Center Pro Updates blog, but it’s not because there isn’t anything to talk about. We’ve…
June 2008
1 post
Ongoing Optimization →
Since the official public launch around 45 days ago, we’ve been working hard to continue to optimize the performance and user experience of Email Center Pro. A couple highlights:
Upgraded to the…
May 2008
0 posts
CrunchNetwork Meetup in NYC →
Email Center Pro, a product of Palo Alto Software, is one of the sponsors for tomorrow’s CrunchNetwork Meetup in New York City.
Cale Bruckner, Sr. VP of Product Development and Alex Boone, the…
April 2008
8 posts
Why we use Email Center Pro →
During our Email Center Pro launch party, we asked a few of our local beta users if they would talk a little bit about the product and how it’s helped their business.
The first one we’re going…
Palo Alto Software -Email Center Pro Launch Party! →
Last night, we had our official launch party for Email Center Pro! Everyone from PAS came - as well as some of our local beta testers. We had great shirts to wear and good food to…
Email Center Pro Launch Week →
Today, I’m happy to announce that we’re officially launching Email Center Pro (ECP). This morning we pulled down the Email Center Pro beta logos and enthusiastically transitioned …
ECP Update →
In advance of Monday’s public launch, we released a couple of minor updates to Email Center Pro today. The highlights are: Added NOT operator to the smart folder rules builder (example: subject…
Email Center Pro Uses Amazon Web Services →
We originally designed Email Center Pro to be used as an internal tool to manage and track email communication with customers. Then we realized other businesses could benefit from our solution…
To our Email Center Pro Beta Users:
Earlier in the week we experienced a few short periods of downtime with a web server which were related to a memory leak in the application. Yesterday at approximately 4:30pm PDT we released an update to the application that has been behaving much better in production than the previous version(s). We are confident that the issue has been resolved and the result will be increased availability and...
1 tag
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We will post to this when we roll out new features, changes, or if there is a...
March 2008
1 post
Status & Updates
Watch this space for important updates about Email Center Pro as well as new articles about ECP in the Dead Simple Software blog.