Email Center Pro

Behind the Scenes, a Lot of Activity

Fri, 21 Aug 2009 09:59:25 -0700

Have you noticed that your Email Center Pro account is running faster and more smoothly? Our developers have.

Meet Alex and Evan, two of the dedicated ECP programmers who used to get…

How to Set Email Center Pro as the Default Mailto Handler in Firefox

Tue, 07 Jul 2009 13:48:40 -0700

How to Set Email Center Pro as the Default Mailto Handler in Firefox:

From time to time, Email Center Pro users will ask us if it is possible to set Email Center Pro as the default handler for mailto links in the browser, so that clicking on the link prompts for a new…

Cha Cha Chat

Fri, 12 Jun 2009 08:56:39 -0700

Cha Cha Chat:

Feeling chatty? Or maybe you’re ready to set out on a full email marketing campaign? Email Center Pro can keep you in the loop every step of the way, with integration of enterprise-level software…

New (Form)Spring Styles

Tue, 21 Apr 2009 10:58:55 -0700

New (Form)Spring Styles:

Here at Palo Alto Software, we were frustrated with customer emails that didn’t contain all the information we needed. We’d have to reply back with a request for more information, and wait…

Get vertical!

Mon, 13 Apr 2009 17:50:40 -0700

Get vertical!:

To give your customers the best experience, you need to manage your email campaigns from building the list, to tracking clicks, to following up with one-on-one interactions with prospects…

Email Center Pro Tip: Click to Sort

Tue, 31 Mar 2009 12:54:53 -0700

Email Center Pro Tip: Click to Sort:

You can click on the column headers in any message listing to sort conversations by subject or date.

Open any mailbox or Saved Search
Click the Subject or Date column
You can click…

Email Center Pro power users share their insights

Thu, 12 Mar 2009 14:26:00 -0700

Email Center Pro power users share their insights:

Jake Weatherly, our Vice President of Customer Experience, has asked his team to share some of their experiences using Email Center Pro to improve customer service at Palo Alto Software….

Templates at an exhibition

Tue, 24 Feb 2009 18:35:00 -0800

Templates at an exhibition:

If you liked the idea of templates, but weren’t sure where to start, you’ll enjoy Email Center Pro’s newest feature pack, including a Template Gallery. New drag-and-drop functionality for…

Permission to come aboard

Mon, 19 Jan 2009 17:45:00 -0800

Permission to come aboard:

Administrators of Standard and Premium Email Center Pro accounts can now customize access to specific mailboxes. Now you can collaborate with your users with no worries about people…

Iconophiles Unite!

Thu, 08 Jan 2009 12:44:03 -0800

Iconophiles Unite!:

Want to quickly find that message from yesterday that came in with an attachment? How about the one where you wrote a note?

Email Center Pro lists this information in visual format, right next to…

Hold That Thought!

Sun, 28 Dec 2008 10:31:25 -0800

Hold That Thought!:

Sometimes, you’re right in the middle of a detailed reply when – wait, what? A fire drill? Right now? OK, hold on…Don’t worry, Email Center Pro has you covered.

Save Draft

At any point…

Scheduled Maintenance - Dec. 27 10PM PST

Tue, 23 Dec 2008 11:31:00 -0800

Email Center Pro will be down for scheduled maintenance on Saturday December 27th from 10PM until approximately 1AM on December 28th (Pacific Time). During this time, Email Center Pro will not be available. Any mail delivered using forwarding or direct mail will be safely queued and available when Email Center Pro comes back on-line on the 28th. We will not be checking any POP accounts you might have associated with your account during this period. You will not lose any mail as a result of this maintenance activity.

We’ve gone to great lengths to make this maintenance as painless as possible. We do however apologize for any inconvenience this might cause.

Thank you,

The Email Center Pro Team

Analogy: Finding your email is like…

Thu, 18 Dec 2008 16:38:00 -0800

Analogy: Finding your email is like…:

Most people who use Outlook or Yahoo! Mail would say it’s like looking in the right drawer for a pair of socks, or finding a specific folder in a specific filing cabinet.

But your email…

Email is a Contact Sport

Thu, 11 Dec 2008 16:08:00 -0800

Email is a Contact Sport:

Your Email Center Pro account has been improved, again! Today’s feature pack includes powerful new options for organizing, tracking, and connecting with your email Contacts.

Tag, you’re…

Email Center Pro Tip: Follow-up Emails

Fri, 05 Dec 2008 16:45:46 -0800

Email Center Pro Tip: Follow-up Emails:

Email Center Pro does a great job of helping your team get to “Inbox Zero,” especially since conversations are auto-archived after you’ve dealt with them (by default, but this setting can be…

Vote for Email Center Pro on Killer Startups!

Wed, 03 Dec 2008 11:44:47 -0800

Please take a moment to vote for Email Center Pro on Killer Startups, a blog about up-and-coming web sites and services. It only takes one click! Thanks.

Email Center Pro TIP: Calling all email ‘alerts’

Tue, 25 Nov 2008 14:23:26 -0800

Email Center Pro TIP: Calling all email ‘alerts’:

Sound familiar? You come into the office, power up the computer, turn off the voice mail, and when the PC finally boots up, start checking multiple email inboxes to see what’s come in overnight….

Email Center Pro: Special Edition — Dancing With the Stars

Thu, 20 Nov 2008 15:59:00 -0800

Email Center Pro: Special Edition — Dancing With the Stars:

We’ve just released a remastered Director’s Cut of Email Center Pro with new features to help your ensemble cast manage email. Email Center Pro: Special Edition is available right now in a…

Email Center Pro Tip: Answering the same old question

Tue, 18 Nov 2008 13:41:07 -0800

Email Center Pro Tip: Answering the same old question:

How often do you find yourself typing a response to a customer or affiliate and thinking, “Boy, how many times will I have to explain this?”

Email Center Pro lets you save a response as…

Email Center Pro Tip: Adjust your Spam level

Thu, 13 Nov 2008 10:19:32 -0800

Email Center Pro Tip: Adjust your Spam level:

Account owners can now adjust the spam tolerance for the entire account to automatically send more or fewer messages straight to the Spam folder of the relevant mailbox.

Find the login links at…